Privacy Policy

At AMS Heating, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us online or offline.

1. Who We Are

AMS Heating is the “Controller” of the personal data you provide to us. We collect only the basic personal information required to deliver our services, respond to enquiries, and maintain our relationship with you.

2. What Data We Collect

• Name
• Address
• Email address
• Telephone number
• Details relating to your heating system or service requirements

This information is collected when you contact us via our website forms, email, or by phone, or when you use our services.

3. Why We Collect Your Data

We need this information to:

• Provide quotations and carry out requested work
• Communicate with you regarding appointments and services
• Maintain accurate business records for legal and tax purposes
• Send you updates or offers (only if you have opted in)

4. How We Process and Store Data

Your data is processed by our team in the UK. IT, hosting, and maintenance systems are located on secure servers within the UK or European Union. No third parties have access to your personal data unless the law requires them to do so.

5. How Long We Keep Your Data

We keep your basic personal data for at least 7 years to comply with UK tax laws. Marketing information will be retained until you unsubscribe or request its removal.

6. Marketing

If you have opted in, we may use your name and email to send details of relevant offers or services. You can opt out at any time by contacting us directly.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data

8. Cookies

Our website uses cookies to enhance your browsing experience. These small text files are stored on your device and help us analyse website usage and improve functionality. You can disable cookies in your browser settings if you wish.

9. Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact:

AMS Heating

Email: hello@amsheating.co.uk
Phone: 07734 533 559

Address:
1 Bridge Cottage
Acaster Lane
Acaster Malbis
York
YO23 2XB

Last updated: August 2025